Return and Refund Policy

Power Build Tools

Effective Date: April 21, 2026
Last Updated: April 21, 2026

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1. Scope and Intent

This Return & Refund Policy applies to all purchases made through the Power Build Tools website located at www.PowerBuildTools.com ("Website").

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2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

📧 Email: support@apexuilt.com
📞 Phone: 574-821-5633
📍 Address: 120 Morton St, Shipshewana, Indiana 46565, United States
🕒 Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

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3. Return Eligibility

Customers within the United States may request a return within 30 days of delivery, subject to the conditions below.

3.1 Conditions for Return

• Unused and Undamaged: Items must be unused, undamaged, and in the same condition as received
• Original Packaging: Items must be returned in original packaging with all tags attached
• Proof of Purchase: A valid receipt or order confirmation is required

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4. Return Process

4.1 Initiating a Return

To start a return:

• Contact us at support@apexuilt.com or call 574-821-5633 within 30 days of delivery
• Provide your order number and reason for return

Once approved, we will provide return instructions. A Return Merchandise Authorization (RMA) may be issued if applicable.

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4.2 Preparing Your Return

• Securely pack the item in its original packaging
• Include all accessories, manuals, and any included items
• Include any required return documentation

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4.3 Shipping the Return

• Ship the item within 7 days of receiving return approval
• Use a trackable shipping method (recommended for your protection)

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5. Return Shipping Costs

• Customer is responsible for return shipping costs, unless the return is due to damage, defect, or our error

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6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

• Must be requested within 30 days of delivery
• Item must meet all return conditions

Refund:

• Refund issued to original payment method
• 20% restocking fee applies
• Original shipping costs are non-refundable

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6.2 Defective or Damaged Goods

• Contact us within 7 days of delivery
• Provide photos or videos of the issue

Resolution:

• Replacement or full refund
• Return shipping covered by Power Build Tools

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6.3 Incorrect Product Received

• Notify us immediately upon receipt

Resolution:

• We will arrange return at our expense
• Correct item will be shipped or a full refund issued

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6.4 Product Not Received

• Contact us if your order does not arrive within the expected delivery timeframe

Resolution:

• We will investigate with the carrier
• If confirmed lost, a replacement or full refund will be issued

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6.5 Order Cancellation

• Orders may be canceled within 24 hours of placement if not yet shipped
• After shipment, returns must follow this policy

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7. Non-Returnable Items

The following items are non-returnable and non-refundable:

• Custom or personalized products
• Perishable goods
• Intimate or sanitary items (if applicable)
• Gift cards
• Downloadable software products

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8. Refunds

8.1 Refund Conditions

• Refunds are issued after inspection of returned items
• You will be notified via email of approval or rejection
• Items must meet all eligibility requirements

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8.2 Refund Processing

• Refunds are issued to the original payment method
• Processed within 5–7 business days after approval

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8.3 Partial Refunds

Partial refunds may be granted if:

• Items are not in original condition
• Items are damaged or missing parts not due to our error
• Items are returned late (beyond the 30-day window)

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9. Exchanges

• We replace items that are defective, damaged, or incorrect
• Contact support@apexuilt.com to request an exchange
• No cost to the customer for exchanges when due to our error

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10. Timelines

• Return Window: 30 days from delivery
• Return Shipment Deadline: Within 7 days after approval
• Refund Processing: 5–7 business days after inspection
• Bank Processing Time: May vary depending on provider

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11. Legal Rights

This policy does not affect any rights you may have under applicable consumer protection laws.

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12. Questions and Support

For more information:

• Visit our FAQ page
• Contact our Customer Service team

📧 Email: support@apexuilt.com
📞 Phone: 574-821-5633

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Acknowledgment

By making a purchase on our Website, you agree to this Return & Refund Policy.

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Company Information

Power Build Tools
📞 Phone: 574-821-5633
📧 Email: support@apexuilt.com
🕒 Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM EST