Shipping Policy

Power Build Tools

Effective Date: April 21, 2026
Last Updated: April 21, 2026

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1. Introduction

At Power Build Tools ("we," "us," or "our"), we are committed to providing a smooth and transparent shipping experience. This Shipping Policy outlines how orders are processed, shipped, and delivered from www.PowerBuildTools.com.

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2. Shipping Destinations

Countries We Ship To

We currently ship within the United States only.

Future Expansion

We are actively working to expand our shipping destinations. Please check back for updates.

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3. Shipping Costs

Domestic Shipping (United States)

• Standard Shipping: Free shipping on all orders

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4. Order Processing Time

• Processing Time: 1–2 business days (Monday–Friday, excluding holidays)
• Order Cut-Off Time: 5:00 PM EST

Orders placed before the cut-off time may begin processing the same business day. Orders placed after the cut-off time, on weekends, or on holidays will be processed the next business day.

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5. Estimated Delivery Time

Domestic Shipping

• Standard Shipping: 3–5 business days

Estimated Total Delivery Time: 4–7 business days from order placement

Note: Delivery times are estimates and may vary due to factors outside our control, including weather conditions, carrier delays, or high demand periods.

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6. Shipping Methods and Carriers

Domestic Carriers

We partner with reliable carriers, including:

• USPS
• UPS
• FedEx

LTL Freight Carriers (for large items)

• FedEx Freight
• Old Dominion
• XPO Logistics

Tracking & Insurance

• All orders include tracking information sent via email once shipped
• Shipments are insured against loss or damage

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7. Order Tracking

Tracking Information

Once your order ships, you will receive an email with:

• Tracking number
• Carrier name
• Tracking link

How to Track Your Order

Visit: www.PowerBuildTools.com/track-order or the carrier’s website and enter your tracking number.

Need Help?

Contact us anytime if you need assistance tracking your order.

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8. Delivery Issues

8.1 Delayed or Lost Packages

If your order is delayed beyond the expected timeframe or appears lost:

• Contact us at support@apexuilt.com or call 574-821-5633
• We will investigate with the shipping carrier

If confirmed lost, we will issue a replacement or full refund.

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8.2 Damaged Packages

If your order arrives damaged:

• Take clear photos of the packaging and item
• Contact us within 7 days of delivery

Resolution:
We will arrange a replacement or full refund at no cost to you.

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9. Missing Items

If an item is missing from your order:

• Contact us within 7 days of delivery
• Provide your order number and details

Resolution:
We will investigate and either send the missing item or issue a refund.

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10. Returns and Refunds

• Return Window: 30 days from delivery
• Conditions: Items must be unused, undamaged, and in original packaging
• Return Shipping: Customer is responsible unless the return is due to our error
• Restocking Fee: 20% may apply for non-defective returns
• Refund Processing: 5–7 business days after inspection

For full details, please refer to our Return & Refund Policy.

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11. Incorrect Address

Address Accuracy

Customers are responsible for providing accurate shipping information.

Returned Packages

If a package is returned due to an incorrect address:

• We will contact you to arrange reshipment
• Additional shipping fees may apply

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12. Contact Information

If you have any questions about shipping, please contact us:

📧 Email: support@apexuilt.com
📞 Phone: 574-821-5633

Company Address:
Power Build Tools
120 Morton St
Shipshewana, Indiana 46565
United States

🕒 Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

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13. Changes to This Shipping Policy

We reserve the right to update this Shipping Policy at any time. Changes will take effect immediately upon posting to our website.

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Thank You

Thank you for shopping with Power Build Tools. We appreciate your business and are committed to delivering your order quickly and reliably